真嶋 良和

Began his career at NTT as a telecommunications consultant. He subsequently moved to Hakuhodo, where he was engaged in the creative domain and digital initiatives. Serving leading Japanese electronics manufacturers, he earned global-level recognition — including awards at Cannes Lions, the Clio Awards, and The One Show (the three most prestigious advertising awards). At Hakuhodo, he also served as General Manager of the Digital Operations Division. He subsequently led the rebranding of three business divisions as CMO of LITALICO Inc. At Transcosmos Inc., as Senior Managing Executive Officer, he served as Deputy Head of CX Business and Head of the Digital Agency Division, delivering business growth in excess of 10 billion yen since his appointment. He also concurrently served as Representative Director and President of Brand Operation Inc., a subsidiary. With deep experience on both the agency and operating-company sides of marketing CX — spanning advertising media, digital integration, EC, and BPO — he currently serves as Marketing Executive Director of enableX Inc., driving AI applications that maximize customer Lifetime Value (LTV).