An HR & Training AI Supporting Onboarding and Response for New Graduates and Interns

In the new-graduate recruitment and intern training process, we deployed and built an "HR & Training AI (AI Trainer)" to handle interactions with candidates. We installed an AI avatar capable of responding to questions from candidates and new hires 24 hours a day, 365 days a year, in place of human HR personnel. By having the AI respond to detailed questions that publicly available information cannot answer — and to questions candidates find hard to ask directly — we lowered candidates' psychological barriers and improved engagement. At the same time, we reduced workload that had been concentrated on specific staff members and made it possible to accumulate and leverage data from AI interactions as an asset for improving recruitment and training.

[Challenges]

• Candidates could not easily obtain the information they truly wanted (public information was limited; coordination between interns and employees was required).
• Workload concentrated on specific staff (questions and responses gravitated toward specific employees, creating a heavy load).
• Interactions and knowledge were locked in individuals (intern-employee exchanges happened one-on-one, and knowledge was fragmented).

[Results]

• Deployed clone employees running 365 days a year, 24 hours a day (the clone could field even hard-to-ask questions any time, while creating opportunities for candidates to engage with AI).
• Reduced workload on specific human staff (the clone absorbed similar inquiries in bulk, easing the load on human staff. Specific-employee workload was reduced by 20%).
• Retained exchanges with interns as data (a diverse range of intern interactions could be accumulated as an asset and put to use).